Refund policy

We offer a 30-day return policy, meaning you have 30 days from receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, simply reach out to us at info@xaataa.com.

If your return is approved, we’ll send you a return shipping label along with instructions on how and where to send the item. Please note, items returned without prior authorization will not be accepted.

For any return-related questions, don’t hesitate to contact us at info@xaataa.com.

Damages and Issues

Please inspect your order as soon as you receive it. If the item is defective, damaged, or if you’ve received the wrong item, please contact us immediately so we can resolve the issue.

Exchanges

For exchanges, the quickest way to get the item you want is to return the original item and, once the return is approved, place a separate order for the new item.

European Union 14-Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, no questions asked. As with our regular return policy, the item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

Once we’ve received and inspected your return, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note, it may take additional time for your bank or credit card company to post the refund.

If 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@xaataa.com.