FAQ's

Making a purchase is easy! Simply browse through our product categories, add items to your cart, and proceed to checkout. You can review your order before entering your payment and shipping details. Once everything is confirmed, click "Place Order," and your items will be shipped to you promptly!

Absolutely! We take your security seriously. Our website uses secure encryption to protect your personal and payment information. Rest assured, your details are kept safe throughout the shopping process.

Yes! You can checkout as a guest without creating an account. However, creating an account with us can help you track your orders and access exclusive deals.

We accept a variety of secure payment options, including:

• Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
• PayPal
• Apple Pay
• Google Pay
• Other major payment methods, depending on your region.

Yes! We use industry-standard encryption and secure payment gateways to ensure that your payment information is always safe and protected. Our website is SSL certified, ensuring a secure shopping experience.

Currently, we do not offer installment or financing options. However, we accept payments through major credit and debit cards, which may allow you to use your bank’s installment payment services if available.

Unfortunately, once your order has been confirmed, the payment method cannot be changed. If you encounter an issue, please contact our customer support team, and we will assist you with canceling or adjusting the order.

Yes! After your order is processed, you will receive an email with your order details and an electronic invoice. You can also access your invoices by logging into your account if you have one.

We process orders quickly, so once your order is placed, we may not be able to make changes or cancel it. However, please contact us immediately at info@soapygrinder.com, and we'll do our best to assist you before the order is shipped.

After your order is shipped, you’ll receive an email with a tracking number. You can use this number to track the status of your delivery through the courier's website.

If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We will guide you through the return process and offer a full refund or exchange.

To return an item, please email us at info@soapygrinder.com with your order number and reason for the return. We’ll provide you with instructions on how to return the item and ensure your refund is processed.

We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days for a full refund. The product must be unused and in its original packaging.

If you need to change or cancel your order, please contact us as soon as possible. We try to process orders quickly, so the sooner we hear from you, the better.

If you need to update your shipping address, please contact us immediately. Once the order has been shipped, we’re unable to make changes to the address.

You can reach our customer support team via email at team@soapygrinder.com or by using our live chat feature on the website. We’re available Monday to Friday from 9 AM to 5 PM (local time).